Return Policy

All returns require a Return Authorization.  Please call 925-914-9377 or email info@ohcheri.com before returning anything. 

 

Packages received without Return Authorization will be refused. 

  • We must receive your return within 14 calendar days after ship date in brand new condition.  If your return is missing the original packaging, if the tags have been removed or if it looks or smells worn it will be sent back to you. ***No returns or exchanges after 14 days from the ship date.***

The best way to avoid the hassle of a return is to ask questions.  Contact us for help with sizing, etc.

 

Size Charts 

 

Most items are returnable, please see exceptions listed below:
  • Due to health regulations, we are unable to accept returns on any article of clothing that has a crotch, such as one-piece items (like a teddy), panties, pantyhose, pants, leggings and mens underwear.  (For corsets, babydolls, etc. that include a g-string we assume you are only trying on the main garment so this would not apply to those returns.)
    • Costumes (including masks) are not refundable, exchanges allowed for size only on costumes.   
    • Wigs can not be returned or exchanged.
    • Leather and vinyl can not be refunded, size exchange allowed with $10 restocking fee.
    • Shoes can not be returned or exchanged, all sales final on shoes.
    • Specials/Clearance can not be returned or exchanged.  All sales final on items marked down from original price. (These items are all priced with .99 at the end.)
    •  Ujena swimwear can be exchanged for a different size or style (no refunds) with a $12.00 restocking fee.  (G-string and thong bottoms are not eligible for exchange or return.)  You can ONLY exchange Ujena products for other Ujena brand products. (No returns/exchanges on Ujena products marked down. This refers to items with .99 at the end of the price.)
    • Ujena clothing can not be returned for a refund, only exchanged for size.  ***There is a $12.00 restocking fee for all Ujena brand exchanges.***  
    • Timeless (or Black Iris) steel boned corsets will be charged a $20 restocking fee for both returns and exchanges.  Please check the size chart carefully and ask questions before ordering.
  • All sales final in the Super Sale category. No returns, refunds or exchanges.

Products purchased using a Gift Card are only exchangable, no cash refunds will be given for the Gift Card portion of the order.
 

You are responsible for getting your unwanted items back to us or the manufacturer.  Please include a copy of your original packing slip or any other information we may need to credit the proper account.  Be sure to let us know if you would like an exchange or a refund.  Shipping charges are not refundable.  We highly recommend using a method that provides a tracking number and insurance...we are not responsible for lost or damaged returns.

  • Please be aware if your returned item is not in perfect resalable condition it will be sent back to you.
  • We reserve the right to close your account if (in our opinion) you have excessive returns. 

We appreciate your business and your understanding! 

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